Question 1

What is Casas Unitas?

Accepted Answer

Casas Unitas is a community and platform for buyers, homeowners, and sellers of property in Spain. Originally started as a Facebook group, it has grown into a full-service platform offering deterministic checking tools, document verification, urban planning risk analysis, and access to independent licensed professionals. The platform is available in 5 languages: English, Spanish, Dutch, German, and French.

Question 2

Who is Casas Unitas designed for?

Accepted Answer

Casas Unitas serves three main groups: (1) Buyers navigating the Spanish property market who need to verify documents, check contracts, and understand urban planning risks before purchasing. (2) Homeowners who want to ensure their property is legally compliant and maintain proper documentation. (3) Sellers preparing their property and documentation for sale. The platform is especially valuable for international buyers unfamiliar with Spain's complex property regulations across its 17 autonomous communities.

Question 3

How did Casas Unitas start?

Accepted Answer

Casas Unitas began as a Facebook community group where property owners in Spain shared experiences and advice. As the group grew, it became clear that people needed structured tools and professional support beyond peer advice. The platform was built to formalize that knowledge into structured tools, professional services, and comprehensive guides, while maintaining the community spirit that made the original group so valuable.

Question 4

How do I create an account and join?

Accepted Answer

Click "Register" in the navigation, provide your name, email, and password, and optionally enter a promo or referral code. Creating the account is free. Once your account exists, take the membership (€89.00), which gives you community access, the Knowledge Base, regional news, common issues and deals, full access to all professional forms and the right to invite your own architect or lawyer to use those forms with you. It is a single payment that lasts for one year. Pay securely via Stripe; your features activate immediately.

Question 5

What languages does the platform support?

Accepted Answer

Casas Unitas is available in 5 languages: English, Spanish (Espanol), Dutch (Nederlands), German (Deutsch), and French (Francais). You can switch languages at any time from the navigation bar. All guides, tools, and reports are available in your chosen language. Professional reports from architects and lawyers are typically delivered in Spanish (the official legal language) with English summaries available on request.

Question 6

Can I try the platform before paying for membership?

Accepted Answer

Yes. You can explore the platform's demo mode as a guest to see the buyer, homeowner, and seller guides and get a feel for how the tools work.

Question 7

How much does Casas Unitas membership cost?

Accepted Answer

There is one membership (€89.00). It gives you a year of access to voting on Property Issues, the Knowledge Base, regional real-estate news, and member deals, plus full access to all professional forms (Required Documentation, 25-point Contract Checker, Legality Label form) and the right to invite your own architect or lawyer to use those forms with you. It is a single payment: it lasts for one year and then ends automatically. Registering creates an account for free, but membership features require the membership.

Question 8

What is included in the membership?

Accepted Answer

Everything: voting on Property Issues, the Knowledge Base, regional real-estate news and member deals, plus full access to all professional forms (Required Documentation, 25-point Contract Checker, Legality Label form), the complete step-by-step guides for buyers, homeowners and sellers, your property management dashboard, priority dispatch to Casas Unitas architects and lawyers, save research as PDF, the referral programme, and the right to invite your own architect or lawyer to use the professional forms with you.

Question 9

Can I cancel my membership?

Accepted Answer

There is nothing to cancel. The membership is a single payment that lasts for one year and then ends automatically, so it never charges you a second time. You keep full access for the whole year you paid for. After that, your account reverts to guest-level access, and any documents or reports you generated remain downloadable for 30 days. For a refund within the first 14 days, contact info@casasunitas.org.

Question 10

Do you offer refunds on membership?

Accepted Answer

Membership fees are refundable within 14 days of purchase if you have not used any paid professional services. After 14 days, refunds are not available for membership fees. Professional service fees (Legality Label, contract review, etc.) are evaluated case-by-case; refunds may be granted if services have not yet been delivered. Contact info@casasunitas.org with your transaction details to request a refund.

Question 11

Can I give a Casas Unitas membership as a gift?

Accepted Answer

Yes. You can purchase a Casas Unitas membership for someone else as a gift: €89.00, a single payment for one year. The recipient receives a code they can redeem to activate the membership on their account. Gift memberships are a popular choice for family members or friends who are buying property in Spain.

Question 12

How do promo codes and referral codes work?

Accepted Answer

Promo codes can be entered during registration to receive discounts on membership. Every member also receives a unique referral code to share with others. When someone signs up using your referral code, both of you may receive benefits. Referral codes and promo codes can provide percentage discounts, fixed-amount discounts, or other offers. Apply the code before payment to see the discount reflected.

Question 13

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) via Stripe, our secure payment processor. Casas Unitas never stores your card details directly -- all payment information is handled by Stripe. All prices are in Euros (€), VAT included. The price shown is the amount charged: nothing is added at checkout.

Question 14

Is VAT included in the listed prices?

Accepted Answer

Yes. Prices displayed on the platform are in Euros (€) and include VAT at the applicable rate (21% standard rate in Spain). Nothing is added at checkout: the price you see is the amount charged. Your receipt will show the full VAT breakdown for tax purposes.

Question 15

Does my membership renew automatically?

Accepted Answer

No. Your membership is a single payment of €89.00. It lasts for one year and then ends automatically. There is no automatic renewal and no need to cancel. If you want another year, you buy it again yourself. Questions: info@casasunitas.org.

Question 16

What are the steps to buying property in Spain with Casas Unitas?

Accepted Answer

The Casas Unitas buyer journey follows 8 key steps: (1) Quick Test your target property, (2) Use the Required Documentation tool to verify all property documents, (3) Run an Legality Label to identify legal and planning risks, (4) Use the 25-point Contract Checker on the purchase agreement, (5) Review negotiation tips and strategy, (6) Sign the arras (deposit contract), (7) Complete due diligence with your checklist, (8) Finalize at the notary. Each step has dedicated tools and guides on the platform.

Question 17

What is the Quick Test and how does it work?

Accepted Answer

The Quick Test is a preliminary check included in your membership. You enter basic information about a property you are considering, and the system gives you an initial overview of potential issues to watch for. It covers the property's general area, known regional requirements, and common risk factors. The Quick Test helps you decide whether to invest in a full Legality Label before committing further.

Question 18

How does the Required Documentation tool work?

Accepted Answer

It is a guided checklist, not a document scan. You work through the documents a property in your region should have (Nota Simple, Certificado Catastral, licences, energy certificate and so on) and mark each one as you have it, you do not have it, or you are not sure. The list changes with the region, because requirements are not the same everywhere in Spain. At the end you get a summary of what you hold, what is missing and what still needs checking, so you know exactly what to ask for before you commit to anything. Required Documentation is part of the membership. Nothing is decided automatically: if you want a professional opinion on the paperwork itself, an architect reviews it through the Legality Label.

Question 19

What is the 25-point Contract Checker?

Accepted Answer

It is a guided checklist of the 25 points a Spanish purchase contract has to cover: parties and property, price and payment, the deposit and what it legally means, conditions and deadlines, penalties for withdrawal, and applicable law. You answer each point from the contract in front of you. If you upload the contract, a model reads it for one job only: to quote the passage that matters for each point and suggest an answer. You confirm every answer yourself. The result comes from fixed rules, and no model scores or grades anything. The check is free for all members. For advice on your own situation, you can ask for a lawyer review.

Question 20

What is an arras contract and why does it matter?

Accepted Answer

An arras contract is the deposit agreement signed before the final property purchase in Spain. It typically involves paying 10% of the purchase price as a deposit. There are three types: arras penitenciales (either party can withdraw with penalties), arras confirmatorias (binding, breach leads to damages), and arras penales (fixed penalty for withdrawal). Understanding which type you are signing is critical. The Casas Unitas platform provides guidance on arras contracts and flags risks in your specific agreement.

Question 21

What does the due diligence guide cover?

Accepted Answer

The due diligence guide is a comprehensive checklist covering everything you need to verify before completing a property purchase in Spain. It includes: property registry checks, cadastral verification, outstanding debts and charges, community of owners status, utility connections, building permits and licenses, occupancy certificate, energy performance certificate, IBI (property tax) status, and more. The guide adapts to your property's region since requirements vary across Spain's 17 autonomous communities.

Question 22

How long does the buying process typically take in Spain?

Accepted Answer

A typical property purchase in Spain takes 6 to 12 weeks from signing the arras (deposit contract) to completing at the notary. However, the total timeline including property search and due diligence can be 3 to 6 months. Complex cases involving legalization issues, planning irregularities, or rural properties can take significantly longer. Using Casas Unitas tools early in the process helps identify potential delays before you commit financially.

Question 23

What happens at the notary appointment?

Accepted Answer

The notary appointment is the final step where ownership officially transfers. At the notary, both parties sign the escritura publica (public deed), the remaining purchase price is paid (usually by bank cheque), and the notary verifies identities, documents, and legal requirements. Casas Unitas provides a detailed notary guide covering what to bring, what to expect, common issues that arise at the notary, and how to prepare. The notary then registers the transfer with the Property Registry.

Question 24

What negotiation tools does Casas Unitas provide?

Accepted Answer

Casas Unitas provides a comprehensive negotiation tips guide with 11 proven strategies specific to the Spanish property market. The guide covers topics like how to use Legality Label findings as negotiation leverage, understanding seller motivations, regional market conditions, when to walk away, how to structure offers, and how to negotiate repairs or price reductions based on required documentation findings. The guide is available in all 5 platform languages.

Question 25

What does Casas Unitas offer current homeowners?

Accepted Answer

Homeowners get access to: a property management dashboard to track all documents and compliance status, an Legality Label to verify your property's legal standing, a document dossier tool to organize and verify all your property paperwork, owner's obligations guide explaining your legal responsibilities, self-assessment tools to check your own compliance, and the community forum to connect with other homeowners in your area.

Question 26

Why should I run an Legality Label on a property I already own?

Accepted Answer

Many homeowners in Spain discover years after purchase that their property has planning irregularities -- illegal extensions by previous owners, missing licenses, or cadastre/registry discrepancies. Running an Legality Label identifies these issues before they become problems. Common triggers include: wanting to sell (buyers will check), planning renovations (you need permits), insurance claims (insurers verify legality), inheritance planning, or simply wanting peace of mind. Fixing issues proactively is almost always cheaper than dealing with them under pressure.

Question 27

What are my legal obligations as a property owner in Spain?

Accepted Answer

Key obligations include: paying IBI (property tax) annually, maintaining valid insurance, ensuring your property has a current energy performance certificate (CEE), passing the ITE/IEE building inspection (required for buildings over 50 years), maintaining community of owners fees if applicable, complying with local urban planning regulations, and reporting any structural modifications to the cadastre. The Casas Unitas owner's obligations guide covers all requirements specific to your autonomous community.

Question 28

What is a property document dossier and why do I need one?

Accepted Answer

A property document dossier is an organized collection of all key documents for your property: Nota Simple, Escritura, Certificado Catastral, building permits, occupancy license, energy certificate, IBI receipts, insurance policies, and community rules. Having a complete, up-to-date dossier saves time and money when selling, renovating, or dealing with legal matters. The Casas Unitas dashboard helps you track which documents you have, which are missing, and which need renewal.

Question 29

Can I manage multiple properties on my account?

Accepted Answer

Yes. You can add unlimited properties to your Casas Unitas account. Each property has its own dashboard showing uploaded documents, service history, risk assessments, and compliance checklists. You can switch between properties easily and track the status of each one independently. This is especially useful for owners with holiday homes, investment properties, or inherited properties across different regions of Spain.

Question 30

What steps should I follow to sell my property in Spain?

Accepted Answer

The key steps are: (1) Run an Legality Label to identify and fix any legal or planning issues before listing. (2) Gather all required documents (Nota Simple, CEE, Cedula de Habitabilidad, IBI receipts, community certificate, etc.). (3) Use the Required Documentation tool to verify everything is complete and current. (4) Review the seller's guide for pricing strategy and preparation tips. (5) Address any issues found in the Legality Label -- buyers using Casas Unitas will likely run their own checks. (6) Prepare for the notary process. Fixing problems before listing avoids last-minute deal collapses.

Question 31

What documents do I need to sell a property in Spain?

Accepted Answer

Essential documents include: Nota Simple (property registry extract), Escritura (title deed), Certificado Catastral (cadastral certificate), Cedula de Habitabilidad or Licencia de Primera Ocupacion (occupancy certificate), CEE (energy performance certificate), IBI receipts (last 4 years), community of owners certificate showing no outstanding debts, utility bills, building permits for any modifications, and valid ID/NIE. Requirements vary by autonomous community -- some regions require additional documentation.

Question 32

Why should I run an Legality Label before selling?

Accepted Answer

Running an Legality Label before listing your property is strongly recommended because: informed buyers (including Casas Unitas community members) will likely run their own checks, and undisclosed issues can collapse a sale at the last minute. An Legality Label reveals problems you can fix proactively -- missing licenses, cadastre discrepancies, or illegal modifications. Addressing these in advance strengthens your negotiating position, speeds up the sale, and avoids price reductions demanded by buyers who discover issues during their own due diligence.

Question 33

How should I price my property in Spain?

Accepted Answer

The seller's guide on Casas Unitas covers pricing strategy including: researching comparable sales in your area, understanding how legal compliance affects value (properties with full documentation command higher prices), factoring in any issues identified by the Legality Label, accounting for regional market conditions, and understanding buyer expectations. Properties with a clean Legality Label and complete document dossier typically sell faster and at better prices because buyers have confidence in what they are purchasing.

Question 34

What happens if my property has legal issues I discover while preparing to sell?

Accepted Answer

Many sellers discover issues like missing building permits, illegal extensions, or cadastre/registry discrepancies when preparing to sell. Options depend on the severity: minor issues like missing certificates can often be obtained quickly, moderate issues like undeclared extensions may require an architect to prepare legalization paperwork (AFO/DAFO process), and serious issues like building on non-buildable land require legal advice. Casas Unitas professionals can help you assess the cost and timeline for resolution, and whether to fix before listing or disclose and adjust the price.

Question 35

What is an Legality Label?

Accepted Answer

The Legality Label is the core service of Casas Unitas. It is a comprehensive assessment of a property's legal and urban planning status. The Legality Label examines compliance with local planning regulations (PGOU), verifies building and occupancy licenses, checks for cadastre vs. registry discrepancies, identifies illegal modifications, and assesses zoning risks. The result is a detailed risk report that tells you exactly where your property stands legally.

Question 36

What does the Legality Label check for?

Accepted Answer

The Legality Label examines: (1) Urban planning compliance with the local PGOU (Plan General de Ordenacion Urbana), (2) Building license (Licencia de Obras) verification, (3) Occupancy license (LPO/Cedula de Habitabilidad) status, (4) Cadastre vs. Property Registry discrepancies in size, boundaries, or description, (5) Illegal extensions, pools, or structural modifications, (6) Zoning classification (urban, rustic, protected land), (7) AFO/DAFO/SAFO status for non-conforming structures, (8) Flood zone, coastal law, or environmental restrictions, (9) Outstanding infractions or demolition orders.

Question 37

How does the self-service Legality Label work?

Accepted Answer

The Legality Label form is part of the membership. You fill out a guided questionnaire about your property and upload the relevant documents (Nota Simple, Certificado Catastral, photos, permits). The questionnaire walks you through each aspect step by step. You do not need technical knowledge, the questions are in plain language. When you have finished, a qualified architect reads your answers and your documents and assigns the grade, from A1 to E. It is not calculated by software and not generated by AI. That is deliberate, and it is what makes the grade worth having.

Question 38

What are the three tiers of Legality Label service?

Accepted Answer

Casas Unitas offers three tiers: (1) You fill it in yourself: the form is open to members and you complete it yourself. (2) Invite your own professional: You can invite your own architect or lawyer to fill out the form and review the results on your behalf through the platform. (3) Casas Unitas assigns a professional (paid): We assign an independent licensed architect from our network to complete the Legality Label for you. The professional tier costs €295 (standard, 7-10 business days) or €495 (fast track, 72 hours).

Question 39

What documents do I need for an Legality Label?

Accepted Answer

For the most accurate Legality Label, upload: (1) Nota Simple Registral (property registry extract -- essential), (2) Certificado Catastral (cadastral certificate -- essential), (3) Licencia de Primera Ocupacion or Cedula de Habitabilidad (occupancy license), (4) Licencia de Obras (building permits), (5) Escrituras (title deeds), (6) ITE/IEE reports if available (technical building inspection), (7) Property photos showing facades, additions, pools, and any modifications, (8) Any existing plans or blueprints. The more documents you provide, the more accurate the assessment.

Question 40

How long does an Legality Label take?

Accepted Answer

Timelines depend on the tier: the form itself you can fill in during one sitting, and the grade that follows is assigned by an architect who reads your answers and your documents, so it is not immediate. Professional Legality Label (standard) takes 7-10 business days as the assigned architect reviews documents, may visit the property, and prepares a detailed report. Professional Legality Label (fast track) is completed within 72 hours for urgent cases such as when you are about to sign an arras contract. You are notified by email when your report is ready.

Question 41

Do document requirements vary by region in Spain?

Accepted Answer

Yes, significantly. Spain has 17 autonomous communities, each with its own urban planning regulations and document requirements. For example, Andalucia has the AFO/DAFO process for regularizing illegal constructions, Valencia requires the Licencia de Segunda Ocupacion for resales, Catalonia has specific Cedula de Habitabilidad requirements, and the Canary Islands have unique coastal regulations. The Legality Label tool and Required Documentation tool automatically adapt their checks based on your property's location to ensure region-specific requirements are covered.

Question 42

What happens if the Legality Label reveals my property is illegal or has serious issues?

Accepted Answer

The Legality Label report will categorize issues by severity and provide specific next steps: (1) Minor issues (missing permits, expired certificates): Usually fixable quickly and affordably. (2) Moderate issues (undeclared extensions, cadastre discrepancies): May require an architect to prepare legalization paperwork, typically costing €3,000-€15,000. (3) Serious issues (building on non-buildable land, demolition orders): Require immediate legal counsel. The report explains legalization pathways where they exist, estimated costs, and realistic timelines. If you are buying, the Legality Label may recommend not proceeding with the purchase.

Question 43

Are the professionals in the Casas Unitas network licensed?

Accepted Answer

Yes. All architects in the Casas Unitas network are registered with the Colegio Oficial de Arquitectos (Official College of Architects) in their region. All lawyers are registered with the Colegio de Abogados (Bar Association). We verify licenses, professional liability insurance, and relevant experience before any professional joins the network. Each professional operates independently -- they are not employees of Casas Unitas and maintain their own liability coverage.

Question 44

Can I invite my own architect or lawyer to use the platform?

Accepted Answer

Yes. Casas Unitas offers a three-tier service model: (1) Self-service: You use the tools yourself (free with membership). (2) Invite your own professional: You can invite your own trusted architect or lawyer to access the platform tools on your behalf. They can fill out the Legality Label form, review documents, and use the checkers with their professional expertise. (3) Casas Unitas assigns a professional: We match you with an independent professional from our network (paid service). The invite option is ideal if you already have a trusted professional relationship.

Question 45

What is the difference between what an architect and a lawyer do?

Accepted Answer

On the Casas Unitas platform, architects and lawyers serve different roles: Architects handle the Legality Label, verify building permits and construction compliance, assess structural modifications, prepare legalization paperwork (AFO/DAFO), and review technical documents. Lawyers handle contract review, arras contract guidance, legal disputes, ownership issues, tax implications, and representation at the notary. For most property transactions, you may need both -- the Legality Label from an architect and contract review from a lawyer.

Question 46

How are professionals assigned to my case?

Accepted Answer

When you request a professional service, the Casas Unitas team assigns a professional based on: (1) Geographic specialization -- professionals familiar with your property's specific municipality and its regulations, (2) Relevant expertise -- experience with your type of property or issue, (3) Language capabilities -- matching your preferred language where possible, (4) Availability and current workload. Extended members receive priority assignment. You are notified of your assigned professional and can contact support if you have concerns about the match.

Question 47

What if I am not satisfied with the professional service I received?

Accepted Answer

Contact info@casasunitas.org immediately with details of your concern. We will review the case and may: (1) Request the professional revise or supplement their work, (2) Assign a second professional for independent review at no extra charge, or (3) Issue a partial or full refund if the service did not meet standards. Since professionals are independent contractors, we facilitate resolution but serious disputes may need to be escalated to the professional's regulatory body (Colegio).

Question 48

Do professionals see all my personal data?

Accepted Answer

No. Professionals only access the information necessary to deliver their specific service: the property address, documents you uploaded for that service, and your questionnaire responses. They do not see your payment details, email address, other properties, or any unrelated personal information. All access is logged and time-limited to the service engagement. Professionals are bound by confidentiality agreements and their own professional codes of conduct.

Question 49

Who looks after data protection at Casas Unitas?

Accepted Answer

PRODAT handles our data protection and oversees our compliance with the LOPDGDD, the Spanish data protection law that implements the GDPR. What we collect, why we collect it, how long we keep it and how you exercise your rights are all set out in our Privacy Policy.

Question 50

Is it safe to upload my property documents to Casas Unitas?

Accepted Answer

Yes. All documents are encrypted during upload using TLS 1.3 and stored encrypted at rest using AES-256 encryption on secure servers in the EU. Access is restricted to you, any professional you explicitly authorize, and Casas Unitas administrators. Download links use signed URLs that expire after 1 hour. All document access is logged. Source documents and full-resolution photos are automatically deleted 30 days after service completion to minimize data retention; your finished report is kept.

Question 51

Is Casas Unitas GDPR compliant?

Accepted Answer

Yes. Casas Unitas fully complies with the EU General Data Protection Regulation (GDPR) and Spanish data protection law (LOPDGDD). Key measures include: explicit consent during registration, purpose-specific data collection, automatic deletion of source documents and full-resolution photos after 30 days (finished reports are kept), encrypted storage and transmission, full user rights (access, rectification, erasure, portability), data processing agreements with all third parties, and EU-based primary data storage. You can exercise your GDPR rights by contacting privacy@casasunitas.org.

Question 52

How does Casas Unitas use AI with my data?

Accepted Answer

AI is used for a narrow set of helper tasks (through Gemini): reading a document you upload so it can suggest which clause answers a checklist question, sorting and classifying uploaded documents, moderating what members post, and answering general questions in the app. AI does not check your contract, does not write one, and does not decide a Legality Label grade. Those are deterministic: a contract check follows the points Spanish law requires a contract to cover plus the answers you confirm, and the grade is assigned by the architect who read the documents. Your data is processed for the specific service you requested and is not used to train AI models. Document content is sent securely and is not retained by the AI provider after processing.

Question 53

Can I delete my account and all my data?

Accepted Answer

Yes. Contact privacy@casasunitas.org to request account deletion. We will: (1) Immediately disable your account, (2) Delete all personal data and uploaded documents within 30 days, (3) Retain anonymized transaction records for 7 years as required by Spanish tax law, (4) Confirm deletion by email. You can request a full data export before deletion. Once deleted, your data cannot be recovered.

Question 54

How long are my uploaded documents stored?

Accepted Answer

All user-uploaded documents are automatically deleted 30 days after the associated service is completed. This follows GDPR data minimization principles. You can also manually delete any document at any time from your dashboard. We recommend downloading your completed reports and any important documents before the 30-day period expires, as deleted files cannot be recovered. Your finished Legality Label report stays available permanently; the automatic 30-day deletion applies to the source documents and full-resolution photos you upload, not to the completed report.

Question 55

What browsers and devices does Casas Unitas support?

Accepted Answer

Casas Unitas works on all modern browsers: Google Chrome 90+, Firefox 88+, Safari 14+, and Microsoft Edge 90+. The platform is fully responsive and works on desktops, tablets, and mobile phones. Both iOS Safari and Android Chrome are fully supported. We recommend using the latest version of your browser for the best experience. There is no native mobile app -- the mobile web experience includes all features.

Question 56

How do I reset my password?

Accepted Answer

Click "Login" in the navigation, then click "Forgot Password." Enter your registered email address and you will receive a password reset link within a few minutes. The link expires after 1 hour for security. If you do not receive the email, check your spam/junk folder. If it still does not arrive, contact info@casasunitas.org and we will help you regain access.

Question 57

What is Taurus, the AI assistant?

Accepted Answer

Taurus is the Casas Unitas AI assistant (represented as a friendly bull). Taurus can answer questions about the platform, help you navigate tools, explain property terminology, and provide general guidance about buying, owning, or selling property in Spain. Taurus is available throughout the platform and responds in your chosen language. While Taurus provides helpful information, it is not a substitute for professional legal or architectural advice on specific property matters.

Question 58

My document upload is failing. What should I do?

Accepted Answer

Common causes and solutions: (1) File too large -- compress PDFs to under 10MB before uploading. (2) Unsupported format -- use PDF, JPG, or PNG files. (3) Unstable internet -- try again on a stable connection. (4) Browser cache issue -- clear your browser cache and retry, or try a different browser. (5) File name contains special characters -- rename the file using only letters, numbers, and hyphens. If the problem persists after trying these steps, email your documents to info@casasunitas.org and we will assist.

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